"I want to tell you how pleased I am with the work you have brought to [our team effort]. Your facilitation has been excellent (especially considering the group dynamics) and your communications ... clear, concise and accurate. I look forward to other opportunities to work with you in the future." -- Manager member of a system migration planning team

"Once again, you have made me look smarter than I really am." -- From a note of thanks by the VP of a major consulting client

"This situation is too complex for me. I knew you would be able to sort it out and help me move this organization in the right direction." -- New Director of a system development organization in chaos