An information system development organization and it's primary internal customer organization were at odds over the requirements for the next phase of a major system improvement.  The organizations' directors jointly asked Strategic Perspectives to meet with the people from the two organizations as they discussed the requirements.

We helped the two groups understand how their language and some specific historical mistakes were spiraling the relationship out of control.  Under our leadership, the two groups jointly established some rules for the discussion, dismissed two members from the team who could not follow these rules, devised a team procedure to drive out the requirements, and executed the procedure.  Each subsequent meeting became more productive as the group completed their task.